Responsible Gaming
Gaming Should Be For Entertainment
At Casino Joy, we believe gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Age Verification
We are committed to protecting young people from gambling harm. Casino Joy only accepts players who are 18 years of age or over in accordance with UK gambling legislation.
If you are under 18, or if you believe someone underage is accessing gambling services, please contact us immediately or report to the UK Gambling Commission.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money you've lost
- Spending more time and money on gambling than intended
- Hiding gambling activities or lying about the amount you gamble
- Neglecting family, work, school, or other important responsibilities
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or going into debt to fund gambling
- Failed attempts to cut back or control gambling
- Relationships suffering due to your gambling
- Gambling with money needed for essentials like bills or rent
Self-Help Tools & Protective Measures
Casino Joy provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Set a maximum amount you're willing to lose over a given period
- Reality Checks: Enable pop-up reminders during your gaming sessions to reflect on your play
- Time Limits: Set session duration limits to encourage responsible play
- Self-Exclusion: Take a break from gambling by temporarily or permanently closing your account
- Account Restrictions: Reduce access to certain games or betting types
To activate any of these tools, please visit your account settings or contact our customer support team.
Support & Help Organisations
If you or someone you know is struggling with gambling, professional support is available:
United Kingdom
- GamCare – Free, confidential support and counselling
www.gamcare.org.uk | Phone: 0808 8020 133 (Free, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Support group for problem gamblers
www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS specialist treatment
NHS Problem Gambling Clinic
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung – www.bzga.de
Need Help?
If you are experiencing gambling-related problems, please reach out for support today. There is no shame in asking for help, and professional support services are available to assist you in regaining control.
Contact GamCare on 0808 8020 133 (24/7, free and confidential) or visit www.gamcare.org.uk to speak with a trained counsellor.
Your wellbeing is important to us. Gamble responsibly and within your means.